Imaginative problem solver, effective developer and people manager. Open to roles with a focus on technical implementation, planning, and teamwork in a dynamic organization. ## Key Accomplishments * Developed and launched the technical infrastructure and code for the website, worked with designers, analysts, and co-founders to build a scalable application on Ruby on Rails. * Managed and led the team that built solutions for ICBC portals, replatformed onto SharePoint 2013, successfully transitioned solution to sustainment, with improved delivery of continuous enhancements for the business (2012-Present). * Designed and taught Beginning web design (HTML / CSS) and Introduction to programming in JavaScript at VFS with glowing reviews. ## Professional History ### [Insurance Corporation of British Columbia (ICBC)]( – June 1999 to Present #### IT Manager of Information Access and User Experience (Jan 2012 to Present) * Champion technical solutions on SharePoint and non-SharePoint platforms, mentor team members, and build strong partnerships with vendors to provide front end design and solution development Liaise and collaborate with cross-functional teams and departments on numerous projects, and build strong partnerships: IT Operations and Infrastructure teams to deliver enhancements - provide IT sustainment support, and coordinate day-to-day operations, Strategic Marketing and Communications teams to to provide content and strategic business leadership, and Enterprise Architecture teams to ensure decisions within the department are built into TAS and platform decisions and recommendations * Manage development and design resources within department, including day-to-day tasks such as performance plans, budget forecasting, and managing standard toolsets * Supervise business-facing services such as Portal and Search, as well as solutions and continuous enhancements of 4 portals: Employee portal (Hub), Sales portal (Broker Connect), Customer portal (, and Partner portal (Partners and Vendors) * Drive development of strategy and provide operational leadership for User Experience Centre of Excellence to establish its services, and provide resourcing for minor enhancements, and defect and incident management * Operationalized Portal and Search service and interaction design processes for ICBC through the ITIL methodology, developed service plan, processes and objective measures for user experience metrics to make them more data-driven * Implemented a structured release planning model to bring in increased efficiency and increase turnaround times for business-driven enhancements and defect management while managing technical debt. #### Functional Analyst (Dec 2010 to Jan 2012) * Provided technical leadership and subject matter expertise to re-platform a static employee portal onto SharePoint 2010 (SP2010) * Balanced user experience requirements to support content migration from static web hosting to SP2010 * Developed solutions such as Employee Profile Picture within Employee Profile * Worked with concerned business areas to provide solutions while maintaining scope of project * Provided IT leadership for project to redesign Rate Quote toolused by ICBC brokers to provide quick quotes for customers * Implemented a lite mobile website for the customer portal within 3 months by collaborating with business team for content, User Experience team for design and IT team for solution and infrastructure * Drove business requirements into innovative technical solutions for business-related internal and external web applications * Developed and maintained standards and guidelines for developing applications for the Employee portal, and supported its technical infrastructure * Supported management to establish and consolidate high performance and results-oriented User Experience team of front-end developers, interaction designers and usability analysts * Managed and supported processes related to content review and migration * Acted as e-Business Team Lead and mentored junior web developers, led team of programmers to effectively and efficiently manage projects and work queues, and provided web development expertise #### Programmer Analyst and Team Lead(Jun 1999 to Dec 2010) * Promoted to Team Lead (Jan 2009) * As Primary Developer, designed and developed first version of employee portal in ICBC built with classic ASP, and led team of 2 developers to manage all defects, incidents and enhancement requests for portal * Managed and maintained file moves that facilitated migration of intranet content into production, and wrote scripts to automate content deployment and provide a 200% faster turnaround time * Led design and development of Survey Toolkit for creating and deploying internal surveys, and tool for deployment of internal newsletters * Drove redesign of RWare search engine template for the Customer Portal website (, learnt and used proprietary template language, and conformed to custom deployment process * Oversaw and supported web-related application development for the Employee portal and solution design for lite applications across corporate intranet, broker extranet and company website ### [Vancouver Film School]( (Jan 2013 to Jan 2015) _Part-time Instructor (Digital Design Program)_ * Designed, prepared and delivered curriculum for “Intro to web design (HTML5 and CSS3)” * Designed, prepared and delivered curriculum for “Intro to programming (JavaScript)” * Carried out teaching-related activities such as delivering lectures, facilitating lab work, marking and grading assignments and tests, and submitting attendance sheets on a timely basis ### [DesignStamp Creative Group]( (Apr 2006 to May 2011) _Technical Lead_ * Acted as technical web development subject matter expert and developer, and provided technical leadership for projects delivered online * Designed and developed a lite content management systems using classic ASP and Oracle to facilitate web updates * Contributed to RFP responses, and provided solutions and technical estimates to prospective customers ### [Vancouver Film School]( (Jun 2005 to Feb 2010) _Instructor – Digital Design and Foundation Programs_ * Developed curriculum for multiple courses including “Intro to HTML and CSS”, and “Intro to Programming through JavaScript” * Taught “Foundation and Digital Design (DD)" classes 01-05, and was voted Best Instructor for DD02 * Drove design, development and alignment of “Interaction Design” stream of courses, covering the process of interaction design, creating personas, building a design brief and managing client expectations * Mentored student projects over two terms for program’s final deliverables and presentation, and actively participated in industry reviews of student work * Carried out teaching-related activities such as delivering lectures, facilitating lab work, marking and grading assignments and tests, and submitting attendance sheets on a timely basis ### [Rouxbe Video Technologies]( (Jan 2007 to Aug 2007) _Chief Technology Officer_ * As 1 of the first 10 employees, drove architecture of cost-effective infrastructure for delivery of 300+ HD cooking videos and design of processes to support continuous development * Developed and launched version 1 of company website with Ruby on Rails, and effectively contributed to cooking school’s business model, monetisation strategy and vision * Proactively supported CEO and Design team to develop functional specifications, and collaborated with technical advisors in implementing technology solutions and strategy for scaling * Successfully designed and implemented a 2-week release cycle with design, development, test and deployment processes ## Education Candidate for **Project Management Professional (PMP)® Certification** _Project Management Institute_ **Bachelor of Technology in Human Computer Interface (HCI)** 2009 _British Columbia Institute of Technology_ **Computer Systems Technology Diploma in Information Technology** 2006 _British Columbia Institute of Technology_