Ok, that is a geeky title. Let me assure you that this is more of a therapeutic post for me than anything else. I need to blow off some steam or I might walk up to a department, start yelling and throwing my blackberry at them (yes, throwing as in throw at person, pick it up again and throw at another person – I’m just that annoyed).
So, I have a work blackberry. I’ve had it for a few months now and it’s been good (not great since I have to carry two phones but it’s a manageable solution). I used the blackberry for three things: (1) Work email and work calendar, (2) BlackBerry Messenger to communicate with co-workers (and friends) as well as (3) some random games. During my onerous morning commute or in between meetings and buildings I usually use it for any one of those purposes. The good thing for the company is that when I do (2) and (3) I usually end up also checking my email and taking care of some work business while I’m at it. It allows me to work and generally these days because of the blackberry I’ve been working a little bit more outside of my core work hours (bad for me but generally a good thing for the corporation) and to be honest, I don’t mind it at all.
Enterprise blackberries are usually configured through some enterprise install process so that they can control the updates and keep a somewhat corporate image. It’s really a first step in making all of us have the same bowl haircut, wear the same clothes and speak at the same time in the same monotone language.
The latest corporate update to the blackberry removed two things. They removed the blackberry messenger and they also removed the games! It’s a trust issue and it impacts on the users in a very negative way.
What I would’ve done? Well, if the expectation corporately was to not allow blackberry messenger; I would not have installed it from the very first image. Don’t even show the users that it’s available. In this particular case, it would be better if they just limited the use of the bbm application to just corporate contacts instead of turning it off immediately. Better yet, find a way to tie it in with Office Communicator (the corporate instant messenger) so that it’s all integrated. Make the features better, put the correct limits instead of just taking it away.
Taking features away tells the user that you don’t trust them and that you’re punishing the population for something that a few people might have abused. Gah!